This website is owned and operated by Ryan Loudfoot
Resume - Ryan Loudfoot
Key Skills
Technical
Troubleshooting and repairing computer hardware and software across desktop and laptop, in corporate environments
Providing first- and second-level technical support for end users, including non-technical staff
Administering and supporting Microsoft 365 applications and user administration
Configuring and troubleshooting TCP/IP networking, DHCP, and related network protocols
Installing, cabling, racking, and maintaining servers and network equipment in data centers
Diagnosing and replacing defective hardware components in desktops, laptops, and servers
Administering and supporting mobile devices, including configuration, troubleshooting, and user support (Android and iOS)
Writing and troubleshooting scripts in Bash and Python to automate tasks
Installing, configuring, and administering monitoring platforms (Zabbix, Nagios)
Implementing configuration management and automation tools (Puppet/Foreman, Ansible, SaltStack)
Implementing and maintaining backup and disaster recovery procedures
Managing user accounts, permissions, and resources in Active Directory and SharePoint
Maintaining asset management systems and conducting hardware audits
Proficient with remote desktop tools and remote user support technologies
Experienced with Agile and Waterfall methodologies for project management and service delivery
Performing computer imaging and deployment
Diagnosing, maintaining, and repairing printers and peripheral devices
Supporting Linux desktop and server environments (Ubuntu/Debian, CentOS)
Deploying and managing web applications using WordPress and Joomla
Experience with a variety of ticketing systems, including ServiceNow
CompTIA A+ certified
Management
Participate in recruitment tasks (reviewing resumes, phone interviews, and face-to-face interviews)
Rewrite of the entire interviewing process (with a glowing approval from my team lead)
Learn effective leadership tools and principles from Manager Tools podcast
Apply effective network building from Career Tools podcast
Learn about motivation and demotivation from talks by Dan Ariely
Provide peer leadership to help build my team at Q9 Networks
Perform my own quarterly reviews and have them reviewed by my supervisor
Leverage peers’ to use their strengths to improve relationships
Other
Very proactive, extremely motivated to resolve root causes; I own my problems and my problems get solved.
Exceptional problem solving skills, utilizing thorough analysis as well as both deductive and inductive reasoning to determine a most likely cause, and work through likely solutions.
Able to write documentation and policy/guidelines so they aren’t ‘what to do’ and instead are ‘expected outcome’. This allows autonomy/ownership in the process while still ensuring company goals are achieved. Implement peer coaching to help each of my co-workers learn additional skills
Everyone should be able to be promoted with minimal pain caused to the team left with a vacancy
Excellent team player, including using independent research to improve relationships
Comfortable learning from my failures. We all fail sometimes, but learning from our failures is what sets us apart and allows us to grow and succeed in the future.
Extensive use of a pump truck
Train new team members from day-1 to productive peers
Effective at advanced-but-simple security teaching tools
Audit and order office and coffee supplies on a yearly budget
Build relationships with individuals in other departments so I can resolve issues when my department doesn’t have the knowledge. This means being the primary contact for my department, so those people know that I give my time and knowledge to them when requested.
Full clean Ontario driver’s license
Valid Canadian passport
Career Summary
ServiceNow - Data Centre Operations Engineer - April 2020-current
Team lead for all major projects for all ServiceNow Ontario sites, including managing new builds/expansions
Perform hardware replacement for servers
Assist in maintaining accurate inventory management, and order supplies
Assist in writing documentation for my position
Physical deployment and decommissioning of new racks within the data centre
Diagnose and troubleshoot connection issues
Primary trainer for new employees
Delotha I.T. Consulting - Server Administrator/Technical Consultant - February 2004-current
Maintain Linux servers, including Apache, PHP, MySQL, PostgreSQL, and FTP
Provide support to website developers in managing and securing their Linux servers
Manage domains, DNS, and SSL certificates, including monitoring renewal dates
Provide recovery consultations after disasters and implement new procedures
Plan and implement disaster-recovery and backup procedures
Perform telephone-based technical assistance and training
Code and operate Discord bots for small communities
Q9 Networks Inc - Data Centre Technician = July 2015-March 2020
Installed and cabled rack-mounted hardware, including fibre and copper cross-connects
Created postmortem reports and recommended procedural improvements
Became team lead, including conducting interviews, participating in hiring decisions, and mentoring team members
Train and mentor new employees, including rewriting training documentation
Coordinated with cross-functional departments to resolve customer and internal issues
Playfair Coffee Distributing - Website Designer, Service Technician, Delivery Driver - July 2004-July 2015
Update and maintain website
Set up and maintain web store
Manage hardware and software, including upgrades and migrations
Diagnose and service coffee equipment
Deliver coffee supplies and maintain customer relationships
Simmons, DaSilva & Sinton, LLC (Co-op, 2002)
Manage hardware and software, including upgrades and migrations
Provide on-location help desk support
Blaney McMurtry, LLP (Co-op, 2001)
Joined help desk team
Major success: Reverse-engineered Melissa virus and remediation
Manage hardware and software, including upgrades and migrations
Provide on-location help desk support
State Street Canada (Co-op, 2000-2001)
Joined help desk team
Manage hardware and software, including upgrades and migrations
Provide on-location help desk support
Part of the team that handled the weekend maintenance upgrading all PCs to Windows 2000 before Y2K
Education and Qualifications
College Diploma: Systems Analyst Co-Op Program - Graduated in 2001 - Sheridan College, Brampton, Ontario, four-year program
Certifications
A+ (CompTIA, 2005)
Worker Health and Safety Awareness (Ontario Government, 2014)
ITIL Fundamentals (2016)
Linux+ Fundamentals (2016)
Certified Data Center Management Professional (CDCMP, 2020)
Certified Data Center Environmental Sustainability Specialist (CDESS, 2024)
Recent Online Courses
AWS Essential Training for Administrators (LinkedIn Learning, 2025)
Related Extracurricular Activities
Trusted member (and moderator) of Brampton Coffee & Code group, which is a public meetup of like-minded people anywhere in their tech journey
Maintain a growing home lab, including:
Home router running pfSense, configured with VLANs and firewall rules for primary LAN, IoT, camera, and work-device networks
Dell and Lenovo mini PCs running Proxmox VE and Proxmox Backup (upgraded from Raspberry Pis)
Dell PowerEdge servers running ESXi (decommissioned these in 2023 in favour of more power-efficient mini PCs)
Designed and built my own home camera system running completely locally with Blue Iris and PoE cameras, for a completely cloud-free home security system