Delotha I.T. Consulting

One Sysadmin's Projects

This website is owned and operated by Ryan Loudfoot

Resume - Ryan Loudfoot

Intermediate PC/server assembly, troubleshooting, and repair
Intermediate support of all versions of Windows, up to and including Windows 11
Entry-level support of Linux desktops and servers (Ubuntu and CentOS)
- Includes installing and configuring software, mostly for hosting websites
Racking and cabling network hardware
Diagnosis and replacement of computer hardware
Basic programming skills in various languages
- Not enough to write a program from scratch, but I commit bug fixes to a few small open source projects
- I write my own BASH scripts for basic tasks
Intermediate experience installing, configuring, and using WordPress to build websites
Basic experience installing, configuring, and using Nagios and Zabbix for monitoring
Basic experience installing, configuring, and using Puppet/Foreman, SaltStack, and Ansible
Completed CompTIA A+ certification

Participate in recruitment tasks (reviewing resumes, phone interviews, and face-to-face interviews)
Rewrite of the entire interviewing process (with a glowing approval from my team lead)
Learn effective leadership tools and principles from Manager Tools podcast
Apply effective network building from Career Tools podcast
Learn about motivation and demotivation from talks by Dan Ariely
Provide peer leadership to help build my team at Q9 Networks
Perform my own quarterly reviews and have them reviewed by my supervisor
Analyze peers to use their strengths to improve relationships

Very proactive, extremely motivated to resolve root causes. I own my problems and my problems get solved.
Exceptional problem solving skills, utilizing thorough analysis as well as both deductive and inductive reasoning to determine a most likely cause, and work through likely solutions.
Able to write documentation and policy/guidelines so they aren’t ‘what to do’ and instead are ‘expected outcome’. This allows autonomy/ownership in the process while still ensuring company goals are achieved Implement peer coaching to help each of my co-workers learn additional skills
Everyone should be able to be promoted with minimal pain caused to the team left with a vacancy
Excellent team player, including using independent research to improve relationships
Comfortable learning from my failures. We all fail sometimes, but learning from our failures is what sets us apart and allows us to grow and succeed in the future.
Extensive use of a pump truck, not that it’s very complicated
Train new team members from day-1 to productive peers
Effective at advanced-but-simple security teaching tools
Audit and order office and coffee supplies within a yearly budget
Build relationships with individuals in other departments so I can resolve issues when my department doesn’t have the knowledge. This means being the primary contact for my department, so those people know that I give my time and knowledge to them when requested.
Full clean Ontario driver’s license
Valid Canadian passport

Lead the team for major projects for all ServiceNow Ontario sites, including managing new builds/expansions
Perform hardware replacement for servers
Assist in maintaining accurate inventory management, and order supplies
Assist in writing documentation for my position
Physical deployment and decommissioning of new racks within the data centre
Diagnose and troubleshoot connection issues
Primary trainer for new employees

Maintain Linux servers, including Apache, PHP, MySQL, PostgreSQL, and FTP
Provide support to website developers in managing and securing their Linux servers
Manage domains, DNS, and SSL certificates, including monitoring renewal dates
Provide recovery consultations after disasters and implementing new procedures
Plan and implement disaster-recovery and new backup procedures
Perform telephone-based technical assistance and training
Code and operate Discord bots for small communities

Complete Team Lead tasks including ordering supplies
Perform training for new peers
Assist Team Lead with phone and face-to-face interviews
Volunteer and serve as peer mentor for new employees
Initiate, plan, and implement rewrite of training documentation for my position
Complete basic ITIL training
Analyze and create postmortem reports and recommend procedural improvements
Coordinate with every other department to resolve customer or internal issues
Maintain open communication with other departments, becoming a preferred contact
Rack and cable rack-mounted hardware
Perform tape rotations and hand-offs with Iron Mountain
Perform basic phone and hands-on support for customers
Work as a team to cover 24-hour rotation, including night shift
Primary trainer for new employees

Joined help desk team
Manage hardware and software, including upgrades and migrations
Provide on-location help-deck support
Part of the team that handled the weekend maintenance upgrading all PCs to Windows 2000 before Y2K

College Diploma: Systems Analyst Co-Op Program - Graduated in 2001 - Sheridan College, Brampton, Ontario, 4-year program

Trusted member (and moderator) of Brampton Coffee & Code group, which is a public meetup of like-minded people anywhere in their tech journey
Maintain a growing home-lab, including:
- Home router running pfSense, configured with many VLANs and firewall rules for primary LAN, IoT, camera, and work-device networks
- Dell mini PCs running Proxmox VE and Proxmox Backup
- Dell PowerEdge servers running ESXi (decommissioned these in 2023)
- Built my own home camera system running completely locally with Blue Iris and PoE cameras, for a completely cloud-free home security system